Evaluating and developing systems to engage citizens, service users and stakeholders

Tritter Consulting is an internationally recognized innovator in critically evaluating and developing systematic approaches for engaging with citizens, service users and stakeholders to promote co-creation, co-production, efficiency and accountability.

Drawing on experience across healthcare, education and the environment sector we can support organizations, public, private and voluntary, to diagnose their involvement requirements, evaluate their policies and practices and develop new and innovative ways to promote participation.

We help you to develop an involvement system that ensures diversity of voices, proactive and direct engagement in order to maximise impact, legitimacy and trust.

 

Professor Tritter has undertaken extensive international work on involvement and engagement including establishing and serving as the inaugural Chief Executive for the UK National NHS Centre for Involvement, working with Public Health England to develop their public involvement strategy and People’s Panel, leading work with the Finnish Environment Institute (SYKE) and Finnish Environment Ministry on the involvement of citizens in environmental regulation, WHO Europe as well as a series of highly impactful research and development projects with hospitals, charities and universities.

Relevant Publications

De Ruysscher, C., Tritter, J., von Heimburg, D., Ness, O., Åkerblom, K., Mohn-Haugen, T., Pastorino, G. and Limaro Nathan, N. (2024) Empowering people: How to ensure equitable, diverse and inclusive representation for improved health system governance. Eurohealth 30(1): 32-37.

Tritter, J. and Skjesol, I. (2023) “Et konseptuelt rammeverk for pasient (bruker) og innbygger involvering i Norden: rommet til erfaringskonsulenten” (A conceptual framework for patient and public involvement in the Nordic Countries: the place of peer-support workers), in Erfaringskonsulenters inntreden og medvirkning i helse og velferdstjenestene, Kristina Bakke Åkerblom and Torbjørn Mohn-Haugen, (eds.) Oslo: Stiftelsen Dam.

Fredriksson, M. and Tritter, J. (2016) Disentangling patient and public involvement: Why the difference matters. Sociology of Health and Illness 39(1): 95-111.

Tritter, J. and McCallum, A. (2006) The Snakes and Ladders of User Involvement: Moving beyond Arnstein. Health Policy 76(2): 156-168.